Tips on improving feedback ratings!

Here are some tips to help you maintain excellent ratings with dental offices! And strategies that our most highly-rated dental professionals use:

Before the Shift

• Confirm details in advance: Send a quick message through the TempStars app 1-2 days before your shift to confirm start time and any special instructions
• Research the office: If possible, familiarize yourself with the office's website or practice philosophy
• Arrive early: Aim to arrive 10-15 minutes before your shift starts to get oriented

During the Shift

• Introduce yourself professionally: Make a point to introduce yourself to the dentist, office manager, and team members
• Adapt to their workflow: Ask about their specific protocols early in the day rather than assuming they match your usual practices
• Maintain a positive attitude: Even when facing challenges, keep a solution-oriented mindset
• Ask relevant questions: Don't hesitate to ask questions about their procedures, but time them appropriately
• Match their pace: Observe the office's typical pace and try to align with it
• Document thoroughly: Ensure all your notes and charting are complete and accurate

Communication Excellence

• Be clear about breaks: Communicate when you're taking breaks and how long you'll be
• Proactively update the team: Keep the dentist or office manager informed about your progress
• Handle patient concerns gracefully: If patients express concerns, address them professionally and inform the appropriate team member

End of Shift Best Practices

• Complete all tasks: Ensure all patients are properly documented before leaving
• Leave your area clean: Reset your workspace completely
• Check out properly: Touch base with the office manager before departing
• Express gratitude: Thank the team for working with you
• Politely request feedback: Before leaving, you can say something like "I enjoyed working with your team today. I'd appreciate if you could complete the TempStars feedback form when you have a moment."

Follow-Up

• Send a thank you message: A brief thank you through the TempStars messaging system can leave a positive final impression
• Apply constructive feedback: If you receive specific feedback from an office, demonstrate improvement in future shifts

Common Pitfalls to Avoid

• Time management issues: Running significantly behind schedule
• Excessive personal phone use: Checking your phone frequently during patient care
• Inflexibility: Refusing to adapt to the office's systems or preferences
• Incomplete work: Leaving treatment or documentation unfinished

Many dental offices place high value on adaptability, positive attitude, and communication skills alongside your clinical abilities. By excelling in these areas, you'll likely see your ratings improve over time.