Full policy details found at this link https://www.tempstars.ca/short-notice
By an Office:
A short-notice cancellation refers to a cancelled shift with less than 24h hours notice before the shift’s originally scheduled Arrival Time. When an office cancels short notice, as the first step we try to find a replacement shift for the hygienist/assistant that got cancelled on. If we are successful, there is no short-notice cancellation fee charged to the office. If we are unsuccessful, we automatically process a payment to that office’s credit card, of 50% of the booked shift hours minus a 30 minute lunch. Please note, we do not charge our placement fee for cancelled shifts, this short notice cancellation charge is only to compensate the hygienist/assistant for lost wages due to the short-notice cancellation.
By A Hygienist/Dental Assistant:
A short-notice cancellation refers to a cancelled shift with less than 24h hours notice before the shift’s originally scheduled Start Time. If you have a just cause or reason for the short notice cancellation, a doctor’s note or proof of reason will need to be provided to us to keep your account active. Otherwise, with no note a permanent block will be placed on your account. However, we do understand sometimes things happen and we do review each case specifically before blocking someone. In some situations, we will re-activate your account on a probationary basis with a donation to a Charity in the dental industry. Every situation is case specific.
Any changes to the shift hours must be done from within the TempStars app/website a day before the shift date. Tap the shift date on the TempStars calendar and then tap "Modify Shift Hours". This will immediately alert the booked hygienist/assistant to the change.
The shift details shown in the TempStars system is when they should arrive at your office and those times are the ones that apply to billable hours. Note: By changing the shift times, you are alerting the original agreement and if the booked hygienist/assistant can’t accommodate the new hours, they have a right to cancel the shift.
Unless you’ve indicated in your shift posting that downtime is unpaid, the hygienist/assistant will invoice from the booked Arrival time to the end of the shift (assuming they arrive on time), minus any unpaid lunch. The shift times specified in the TempStars app/website at the time the hygienist arrives determine the billing hours and policy.
If the hygienist is sent home early due to cancelled patients or down time, the hygienist will invoice for 1/2 of the shortened hours based on the booked shift details at the time they arrived at your office (minus an unpaid lunch, if applicable).
Full policy details found at this link https://www.tempstars.ca/direct_payment
As outlined and agreed in our Terms and Service, we process payments for hygienist and assistant invoices when they are beyond the agreed-upon payment terms, as posted by your office for the shift. Of course, we add a little grace period to the payment terms in case payment is in transit. This provides the assurance to TempStars members that they will be paid as agreed when they offer to work one of your shifts. In turn, this assurance allows us to continue to keep and grow the largest pool of available temp hygienists and assistants of any service in North America, to better serve your office in the future.
Arrival Time - Billable time starts at the Arrival time specified by the office in the shift posting. It's always a good habit to be early, however offices are told to expect you at Arrival Time, not necessarily before. NOTE: Any time you arrive before the arrival time is considered voluntary and you cannot bill for it.
The office will have indicated the payment terms in the shift posting, so a hygienist or assistant can expect payment as agreed by those terms. The optional Payment Terms are: Same Day Payment, Within Two Weeks of the Shift, or Within One Month of the Shift.
The employment relationship is solely between the dental office (not TempStars) and the hygienist/assistant, and as such you are paid directly by the office, as an independent contractor. Any payment questions should first be directed to the office and if unsuccessful then contacting our member support, they will be happy to help!
Hygienists and assistants can use the TempStars invoice creator as a convenience, or invoice another way if they choose. However, TempStars can only track and follow up on invoices submitted using the TempStars invoice creator, and we don't retain copies of invoices you send. Please make sure to keep these invoices if you are using them for end of year tax purposes.
Offices may pay by cheque, e-transfer, or through the TempStars Pay Now feature. Offices may ask hygienists or assistants for payment details such as SIN #, email or banking information so that they can quickly complete the payment without delays. Using the Pay Now feature prompts the TempStars system to charge a hygienist or assistant’s invoice to the office’s credit card on file, and then TempStars directly e-transfers those funds to the hygienist/assistant.
If a hygienist or assistant isn’t paid on time according to the terms in the shift stated by the office, there is a "Report Non-Payment" button that appears on their invoice which notifies us to follow up with the office regarding the delayed payment.
Hygienists and Assistants are paid directly by the dental office as independent contractors. At the time of posting a temping shift, dental offices specify the payment terms for the shift.
If the dental office is delinquent or delayed delivering payment to the Hygienist or assistant after a completed shift, the dental office authorized owner/representative hereby gives permission to TempStars to process charges on the dental office credit card equal to the outstanding amount due to the temp, plus a processing fee to cover bank/transaction costs.
The payment will be forwarded directly to the hygienist or assistant by TempStars without deduction, and this payment shall be considered as having been paid directly to the temp by the dental office.
Hygienists and assistants are responsible for their own actions at a dental office. It is their responsibility to familiarize themselves with and follow the infection control protocols of the office. If they are uncomfortable with any of the infection control protocols of the dental office, it is their right and responsibility to ask for clarification or refuse to work there. We support them not to do anything that could put their license at risk.
However, there is a difference between personal comfort level and PPE Protocol. The office’s responsibility is to follow Provincial PPE Protocol. Information about the regulatory standards of Infection Control in dental offices can be found here or on the Public Health site for IPAC
Remember, you are an independent contractor and it is your license, therefore it is ultimately your responsibility to choose between right and wrong. We are here to assist through any means necessary, but we are not a licensing board and have no say. If you feel unsafe or uncomfortable at an office, you have a right to refuse and/or leave the premises.
As an office, if you have a hygienist or assistant who comes into your office and you do not feel as though it is safe to have them there, it is your responsibility to ask them to leave to ensure the safety of your office, staff, and patients. We encourage you to first try and clear up any mis-understandings as most situations can be resolved and that may include reaching out to us and our member support team, however you have a right to refuse their work if you deem it unsafe.
TempStars offices, hygienists, and assistants keep their booking commitments. You have given your word and committed to attending this shift as detailed above.
“Cancelling with notice” does not apply when it comes to your already scheduled commitments, unless a reasonable cause is given. Penalties will be enforced to any party that does cancel their commitments.
Each member is allowed to have one account per position (Assistant or Hygienist, Office - assuming they are not qualified for more than one position). More than one account per position will result in accounts being deactivated.
Our members rate 97% of all placements as “Good” or “Very Good”, so we have a great track record, which has allowed us to quickly become North America’s largest, fastest growing, & most loved Dental Temping and Hiring Service.
Despite this, there is the occasional mis-match or bad experience. In the majority of these cases, it’s not a big deal – we just block the office and the hygienist/assistant from each other’s account, so they don’t work together again.
In a very small percentage of cases, the situation leaves either the hygienist/assistant or the office wanting to make a significant complaint against the other. Our ‘Complaints Policy’ is to address these situations, and violating our Complaints Policy may result in your account being removed from TempStars. If you have a serious issue with anything you experience through a TempStars connection, notify us immediately.
Because TempStars was founded by a dentist, we have genuine concern and interest in quality patient care, safety, infection control protocols and respect for staff and employees. In a situation where there is a bad experience, we will gather all the information and facts from both sides, and handle it in a way that best protects patients and serves the dental profession and community.
No member may provide another member’s information to an outside party. In the event of payment or contact requests, TempStars employees are able to provide a hygienist or dental assistant with the dental office’s information, in the event they request to get a hold of one another. TempStars employees may not provide a dental office with a hygienist or dental assistant’s contact information. It is prohibited without consent from either the temporary worker or the office for privacy reasons.
We process the office’s credit card information and payments through Stripe Canada, the world leader in online credit card authorization. Your credit card information is encrypted using bank-level security, meaning even our site administrators never have access to your information. It gets encrypted and sent directly to Stripe Canada. Even the owners of TempStars can’t view your credit card details due to the strong encryption used.
TempStars hygienists or dental assistants can be contacted directly by offices. Please note: if TempStars introduces you to a hygienist or dental assistant and that hygienist/assistant is registered with TempStars, standard daily placement fees apply for all future placements, whether made in the app or through direct contact (phone, e-mail, text, etc.). We operate on the honour system with regard to placements outside of the TempStars app.
Offices or hygienists or assistants need to report all placements within 2 weeks of the shift date, to us as per our policy. This will also allow you to maintain your invoicing records accurately and your membership in good standing. If there is a delay in payment, this also allows TempStars to step in and enforce any Payment Policies that may be in effect.
Any office, hygienist, or assistant who operates outside of this policy will be removed from the TempStars service immediately.
All Users, whether Dentists, Dental Personnel or others, are considered independent contractors in relation to TempStars, and with respect to their interactions with each other as a result of their use of the Services, also in relation to each other (except, with respect to their relationship to each other, to the extent they agree otherwise), and not as employees or agents thereof. Payments to Dental Personnel are made directly to them by the applicable Dental Office, and not by TempStars. Tax invoices and T4’s are not issued by TempStars for this reason and are completely your responsibility.
TempStars doesn’t dictate or enforce hourly rates that hygienists and assistants can send in, and we don’t force offices to accept any rate they don’t want to.
The hourly rate is determined by the individual submitting the offer, but is subject to the office’s approval. We recently introduced a “Proposed Hourly Rate” feature which lets offices suggest an hourly rate for their shift and “anchors” the offering rates around that Proposed Rate. Hygienists and assistants still have control over the rate they offer, but they can see your Proposed Rate as recommended, and take your suggestion into consideration. The hygienist or assistant is only booked/confirmed for the shift after your approval of the details of the offer, including the hourly rate.
Once an hourly rate is set and accepted, it cannot be changed, no matter the circumstance. Any member who is found to be asking to change an hourly rate, for whatever reason, will be removed from TempStars immediately.
When an account has been blocked or deactivated, we review them on a case-by-case basis. Sometimes, an account will be considered for reactivation, however to gain confidence that the member won’t continue to cancel their shifts, TempStars asks that the member makes a donation to a Charity within the dental industry (the amount is determined during the account review). We have suggestions for Charities but are open to any charity in the dental industry. We require a donation receipt of the amount ONLY after the account review has been deemed approved for reactivation.
When you first register as a new hygienist or assistant in our membership, your maximum shifts is set at 5. Every time you complete a shift your maximum goes up by +1, and it goes up by another +1 every time you get top feedback from offices, so it does go up quickly!
A good strategy is to book and complete sooner shifts so you don’t have to wait long for your maximum to build up.
The reason for the maximum is so that hygienists and assistants with a proven track record for keeping commitments and providing excellent service, are able to book more and more jobs.