Payment terms are the timeline of when an office agreed to pay you for a shift. You can view these terms before you even apply to a shift! It is always included with your booking confirmation details.
The office can select payment terms of:
- “Within 24h ”: You should get your payment that day by cheque, direct deposit, or e-transfer
- “Within 2 weeks”: Monitor to ensure you receive your pay within that time via cheque, e-transfer, or direct deposit.
- “Within 1 Month”: Monitor to ensure you receive your payment within that time via cheque, e-transfer, or direct deposit.
If you do not receive a payment within the specified time:
Step #1: Go to your Account
Step #2: Click on the shift date that you are waiting for payment on
Step #3: Click the Report Non-Payment button.
Alternatively, from the homepage, you can open the side menu, click Invoices and select the correct invoice. From there you can also click the “Report Non-Payment” button.
TempStars Tip: Doing this will notify us that your payment is late and has not been sent to you. It is best to also follow up by sending us a personal message to get help on receiving this payment. This will prompt us to get a hold of the office as soon as possible and will reduce the wait time for payment.
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