At TempStars, we strive to make the payment process for dental offices as smooth and efficient as possible. This comprehensive guide will walk you through the process of paying hygienists and assistants after they complete their shifts at your office.
Overview of the Payment Process
After a shift is completed at your office, the hygienist or assistant will invoice you directly. They may use one of two methods:
- TempStars' built-in invoice feature
- Their own invoicing method
Important Note: All payment arrangements are made directly between your office and the hygienist or assistant. TempStars facilitates the process but does not handle the payments directly unless you use the "Pay Now" feature (more on this below). In all cases, the payment is from the dental offices to the dental hygienist or assistant. TempStars may act as the payment processor to facilitate the office paying their hygienist or assistant, but the payment is not coming from TempStars.
Receiving and Viewing Invoices
When a hygienist or assistant uses TempStars to create and send their invoice, you'll receive it in two ways:
- Via email
- Within the TempStars app
To view an invoice in the TempStars app:
- Click on the (now) grey shift date
- Click "View Invoice"
Payment Options
1. TempStars "Pay Now" Feature
The easiest way to pay an invoice is by using the "Pay Now" button on the invoice. Here's how it works:
- Payment is processed using your account's credit card
- TempStars immediately forwards the payment directly to the hygienist/assistant via e-transfer
- A receipt is sent to you for your records
2. Direct Payment
You can also pay the hygienist or assistant directly using your preferred method (e.g., check, direct deposit, EFT).
Payment Terms
When you post a shift, you select the payment terms. It's crucial to adhere to these terms when making payments. The options are:
- Same day payment (check, direct deposit, or EFT)
- Within 2 weeks (payment should be received within this timeframe)
- Within a month
Important: Whichever payment term you select when posting the shift, it's essential to ensure that payment is made within that timeframe.
Handling Delayed Payments
If a hygienist or assistant doesn't receive payment within the specified terms (plus a brief grace period of a few days to account for payment in transit), TempStars will take the following action:
- Attempt to resolve the issue by contacting the office to find out when the hygienist or assistant can expect payment
- If the payment is delayed and not resolved within 24 hours, TempStars will process the hygienist's/assistant's invoice on the dental office's credit card and forward the funds directly to the hygienist or assistant. This is in accordance with our Terms of Service section "Regarding Delinquent Payments to Dental Personnel" which agreed to by all dental offices.
This policy ensures that TempStars members can trust they will be paid as agreed when they offer to work one of your shifts.
Benefits of Timely Payments
Adhering to the specified payment terms offers several benefits:
- It builds trust with hygienists and assistants
- It enhances your office's reputation within the TempStars community
- It helps TempStars maintain the largest pool of available temp hygienists and assistants in North America
- It ensures continued excellent service for your office's future staffing needs
TempStars Payment Policy
For a more detailed explanation of our payment policies, you can refer to our full Payment Policy. This policy outlines:
- The importance of timely payments
- How TempStars ensures payment security for professionals
Need Assistance?
If you have any questions about the payment process or need help with an invoice, don't hesitate to contact our Support Team. They're here to assist you and can walk you through any part of the payment process.
Remember, timely and accurate payments contribute to a positive experience for everyone in the TempStars community and help ensure you have access to top talent for your future staffing needs.
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