Clearing your App & Website History

Do you sometimes experience a glitch or error when opening a certain website? Or while using our app perhaps? We can assure you that we test the app very extensively before each release, but that doesn’t mean we are immune to human error. And when these errors happen, a solution such as hard refresh will usually do the trick and fix the issue once and for all!

But what is a hard refresh?

Hard refresh is a way of clearing the browser's cache (hidden stored history) for a specific page, to force it to load the most recent version of a page or website. Sometimes when changes are made to a website, they don’t register immediately or aren't always visible until you perform a hard refresh. 

Furthermore, a hard refresh can be done differently depending on the tool you’re using. So first, let’s do a refresh using your phone using these simple steps below.

Step 1: Completely exit out of the app and reopen it
Step 2: Try deleting the app and re-downloading it from the App Store or Google Play
Step 3: Try clearing the cache from your phone (iPhone or Android)

Clearing cache for iPhone users:

1. Open Settings
2. Select browser Safari to open the link
3. Scroll down and tap Clear History and Website Data
4. Next go to Settings & select Safari. When in the Safari Settings menu scroll down to the bottom and tap Advanced
5. Select Website Data. Lastly, tap Remove All Website Data and then Remove Now.
6. Once the cache is cleared, delete and reinstall the app/refresh your browser and you're good to go!

Clearing cache for Android users:

1. Open Settings
2. Tap the Store heading to open its Setting page
3. Tap the Other Apps heading to see a list of your installed apps
4. Find the application TempStars and tap its listing
5. Tap the Clear Cache button
6. From the same menu, click the Clear Data button
7. Once the cache is cleared, delete and reinstall the app/refresh your browser and you're good to go! 

If you already cleared the cache on your phone and are still experiencing an error when you use a Windows or a Mac computer or laptop, the following steps will certainly help you fix the problem. 

For Windows users, follow these steps based on the browser you use when opening the website. 

Google Chrome & Microsoft Edge

1. Hold down the ‘Ctrl’ button and click the Reload button or;
2. Hold down the ‘Ctrl’ button and press F5.

Mozilla Firefox

1. Hold down the ‘Ctrl’ button, then hold ‘Shift’ and then click the letter ‘R’ or;
2. Hold down the ‘Ctrl’ button and press F5.
   
   

For Mac users, follow these steps based on the browser you use when opening the website. 

Google Chrome & Mozilla Firefox

1. Hold down the ‘Command’ button, then hold ‘Shift’ and then click the letter ‘R’ or;
2. Hold down the ‘Shift’ button then press the Reload button.

Safari

1. Hold down the ‘Option’ button, then press the ‘CMD’ button then press letter ‘E’

If these options don’t seem to clear up the issue you are having, please click the Help button and email us with as much detail as possible. We will definitely get it figured out for you!