How do TempStars Ratings Work? A Complete Guide for Dental Assistants and Hygienists

Welcome to our in-depth guide on the TempStars rating system! As valued members of our community, we want to ensure you have a complete understanding of how our ratings work and why they're crucial to our platform's success.

Why Ratings Matter

At TempStars, we're committed to creating a positive work environment for everyone in the dental industry. Our rating system is designed to:

• Empower both dental professionals and offices to share their experiences
• Maintain high standards of professionalism across our platform
• Foster a culture of trust, transparency, and continuous improvement
• Help match great dental professionals with fantastic dental offices
• Ensure quality assurance for both dental offices and professionals

Your feedback is invaluable in shaping our community and ensuring that only the most reliable and professional individuals are available for shifts.

Our Bilateral Rating System

TempStars uses a bilateral rating system, meaning both dental offices and professionals rate each other after each shift. This approach:

• Provides a balanced perspective on each working relationship
• Helps maintain high satisfaction levels across the platform
• Allows for monitoring of performance and addressing any immediate concerns
• Contributes to a culture of accountability and quality

How Our Rating System Works

The rating process is designed to be simple and user-friendly, encouraging maximum participation. Here's a step-by-step breakdown:

1. Post-Shift Prompt:
   • After a shift is completed, or the next time you log into the TempStars app, you'll receive a prompt to leave a rating.
   • You can choose to complete the rating immediately or defer it to a later time.
2. Rating Options: You'll be presented with three emoji options to rate your shift experience:
   • 😃 Very Happy (5 stars):
     • This means the shift experience was absolutely amazing and you were a great match.
     • Things went extremely well with little to no improvements needed.
     • The office will be designated as one of your "Favorites," and their future shifts will be highlighted for you.
   • 🙂 Happy (4.2 stars):
     • This indicates the shift experience was "average" and a good match.
     • Things ran mostly well, but there were areas that could have been improved.
   • 🙁 Unhappy (2 stars):
     • This signifies a truly bad experience or poor match.
     • Providing specific feedback helps us manage these situations promptly.
     • Rating an office as unhappy blocks you from seeing any future shifts with them.
3. Written Feedback:
   • You have the opportunity to leave detailed written feedback.
   • This is your chance to provide context to your rating, mentioning specifics about what went well or areas for improvement.
4. Submission:
   • Once you've filled out all necessary fields, submit your rating.
   • Your feedback will be added to the profiles of both you and the dental office, contributing to overall performance metrics on TempStars.

What to Consider When Rating

We strongly advocate for fair and constructive feedback, focusing on the quality of work and professionalism. Here are some key areas to consider when rating a dental office:

1. Communication and Teamwork:
   • Level of communication and direction provided to assist you in successfully completing the shift.
   • How cohesively the team worked together.
2. Equipment and Tools:
   • Access to appropriate tools and functioning equipment.
3. Team Support:
   • Friendliness of the team and general support given to help you integrate into a new environment.
   • Consider if you felt you needed more support and mention it constructively.
4. Payment Processing:
   • While TempStars is a third party and payments are arranged directly between offices and temps, timely payment is important to consider.
5. Shift Reporting:
   • Ease of manually reporting shifts, which is the policy when the connection is through the TempStars booking system.
6. Accuracy of Shift Details:
   • Adherence to agreed-upon start and finish times.
   • Any early arrivals or late stays should be pre-approved by the manager or office before invoicing.

The Impact of Your Ratings

Your ratings play a crucial role in:

• Helping other dental professionals choose great offices to work with
• Assisting dental offices in improving their practices
• Enabling TempStars to maintain a high-quality, trustworthy platform
• Driving our community forward and enhancing the overall TempStars experience

Handling Serious Concerns

It's important to note that any serious concerns are dealt with immediately by our support team. If you encounter any issues that require urgent attention, please don't hesitate to reach out.

Need Support?

If you need assistance with the rating process, have questions, or want to review your current stats, please contact our support team via your TempStars profile or at help@tempstars.com.

Thank you for being an essential part of the TempStars community. Your feedback is invaluable in creating a better, more reliable platform for everyone who depends on our service. Happy rating!