Payment Guarantee

When you complete a shift and create & send your invoice to an office, be sure that you're aware of the payment terms and the method of payment the office will be using to issue your payment.  Most office members do pay you directly and to make sure you get your payment on time it's up to you to provide all the info the office needs before you leave the shift. 

About TempStars' Payment Guarantee:

TempStars Payment Guarantee:

The Payment Guarantee ensures that dental professionals (Talent) receive legitimate payment for completed shifts. 

Here's how it works:

What's Covered:

• Payment is guaranteed when ALL required documentation is provided to the office
• Payment hasn't been received as agreed -with a reasonable short buffer time (1-2 days)
• TempStars will guarantee legitimate payments and may charge the office's card and forward payment wafter carefully resolving disputes fairly

Requirements for the Guarantee:

• The shift must have been booked through TempStars
• All required documentation must be provided (this may include tax information like SIN/SSN or Business Number depending on the payment threshold and employment relationship)
• An invoice must be created through the TempStars system
• Payment terms posted in the shift must be honoured

How to Use It:

1. If payment isn't received by the expected date, first verify payment details with the office
2. If the issue remains unresolved, contact help@tempstars.com and we will help reach out to the office to find out what's happening. This usually helps get the invoice processed asap:)
3. TempStars will mediate and ensure payment is made once we have all the information from both sides - office and talent

Important Notes:

• The guarantee applies when shifts are properly reported through the platform
• Documentation delays should be addressed professionally
• Pre-shift documentation discussions are encouraged. Most office members already have info or a doc uploaded to their profile to let you know before you arrive what you'll need ot bring with you.  
  
  As an Independent Contractor, when temping its a good idea to have your banking details with you or at least at easy access so you can provided that to the office before leaving.