At TempStars, we work hard every day to make every dental match a great one.
However, with such a huge membership, sometimes the odd bad match does happen. In most cases, we can just block those members from each other, and things can carry on as normal.
1) You are responsible for what happens at your office
2) If you're uncomfortable with something, speak to that hygienist or assistant kindly and immediately to solve any issues and continue the day as planned
Ultimately, you are responsible for what happens at your dental office. It is your responsibility to make sure any hygienist or assistant coming into your office is familiar with the infection control protocols of the office and knows where everything is.
If you are uncomfortable with something that is happening in your office, it is your right and responsibility to ask for clarification or ask the worker to stop and ultimately, not allow anything to happen that could put your license or office at risk.
We suggest the first step to resolving any issue, would be to kindly and calmly discuss the situation with the temp hygienist or assistant. Explain your concerns as most cases can be quickly and easily resolved with communication about the problem and then the day can continue on as normal. If the problem is not resolved you have every right to ask that worker to stop and leave. At this time, it is best to email TempStars and explain the situation. We can help you and guide you with what steps to take next. Remember, it is ultimately your responsibility to choose between right and wrong. We are here to assist through any means necessary, but we are not a licensing board and have no say. If you feel unsafe or uncomfortable, you have a right to refuse and ask a worker to leave.
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