What do I do if my payment is stuck or delayed?

Troubleshooting Stuck Stripe Express Payments

As a dental professional using TempStars, it's important to ensure your payments are processed smoothly. This guide will help you troubleshoot and resolve issues with stuck payments.

Understanding Stuck Payments

A "stuck" payment occurs when a transaction cannot be completed due to various reasons, such as outdated payment information or account issues. When this happens, the funds are typically held in a pending state until the issue is resolved.

Step 1: Check Your Stripe Express Dashboard

The first step in resolving a stuck payment is to check your Stripe Express Dashboard:

1. Log in to your Stripe Express account
2. Navigate to the Dashboard section
3. Look for any alerts or notifications about stuck payments
4. Read the reason provided for why the payment is stuck

Common reasons for stuck payments include:

• Incorrect or outdated debit card information
• Expired debit card
• Bank account verification issues

Step 2: Verify and Update Your Payment Information

Based on the reason provided in your Stripe Express Dashboard:

1. Check your debit card information:
   • Ensure the card number is correct
   • Verify the expiration date
   • Confirm the billing address is up to date
2. If your card has expired:
   • Update your card information immediately
   • Add a new card if necessary
3. For bank account issues:
   • Verify that your account number and routing number are correct
   • Ensure your bank account is properly linked and verified with Stripe Express

Step 3: Contact Stripe Support

Stripe Express has a great support system to help troubleshoot, they can be contact here at Stripe Express support website.

Step 4: Contact TempStars Support

If you've checked your dashboard and updated your information, but the payment is still stuck, it's time to reach out to TempStars Support:

1. Email TempStars Support at help@tempstars.com
2. In your email, include:
   • Your full name
   • The date of the stuck payment
   • The amount of the stuck payment
   • A brief description of the steps you've already taken to resolve the issue

Our support team will assist you in ensuring your payment is processed correctly and reaches you as soon as possible.

Preventing Future Payment Issues

To avoid payment delays in the future:

• Regularly check and update your payment information in your Stripe Express account
• Set reminders for when your debit card is about to expire
• Keep your contact information up to date with both TempStars and Stripe Express
• Monitor your Stripe Express Dashboard regularly for any alerts or notifications

By following these steps and keeping your information current, you can help ensure smooth and timely payments for your dental professional services through TempStars.

Remember, our team is here to help. If you have any questions or concerns about payments, don't hesitate to reach out to TempStars Support.