Shift Cancellations: Information for Dental Offices

Understanding Your Cancellation Responsibilities

As a dental office using TempStars, there are specific policies in place regarding shift cancellations. These policies are designed to maintain fairness and reliability within our temping ecosystem.

Cancellation Timeframes and Compensation

Regular Cancellations (More than 24 Hours' Notice)

If you cancel a shift with more than 24 hours' notice before the scheduled start time:

• No compensation is required to be paid to the Talent
• The cancellation will not negatively affect the Talent's reliability score
• The Talent will receive an automatic notification about the cancellation
• The shift will be removed from both your and the Talent's schedule

Short Notice Cancellations (SNC)

If you cancel a shift with less than 24 hours' notice before the scheduled start time:

• You are required to provide compensation to the Talent
• The compensation amount is 50% of the shift's value minus 30 minutes
• Example: For a 7-hour shift at $60/hour, compensation would be: (7 hours × $60 × 50%) - (30 min × $60/hour × 50%) = $195
• You should provide a cancellation reason through the platform
• Payment for this compensation follows the same timeline as your regular payment terms

How to Cancel a Shift

1. Log into your TempStars account
2. Navigate to "My Shifts" > "Upcoming"
3. Select the shift you need to cancel
4. Click "Cancel Shift"
5. Provide a reason for the cancellation
6. Confirm your cancellation

Severe Weather Exceptions

Cancellations due to severe weather are exempt from the standard cancellation policies:

• You are not obligated to pay Short Notice Cancellation compensation for cancellations due to office closure or patient cancellations resulting from severe weather
• TempStars uses objective national weather alerts and public service announcements to determine qualifying weather events
• If cancelling due to severe weather, please note this in your cancellation reason

Modifying Shifts Instead of Cancelling

If your schedule changes but you still need coverage:

• Consider modifying the shift times instead of cancelling completely
• Once a Talent has accepted a booking, changes to the hourly rate are not permitted
• If you need to change the hours, the Talent must agree to the modified schedule
• If the Talent declines the changed hours, you can either:
  1. Revert to the original hours to preserve the shift
  2. Cancel the shift (SNC penalties may apply if within 24 hours)

Questions About Cancellations?

If you have any questions about our cancellation policies or need assistance with a specific situation, please contact help@tempstars.com with:

• The date of the shift
• The name of the Talent
• A description of your situation
• Any relevant details about why you need to cancel

Our support team is here to help ensure a smooth experience for both offices and Talent.