Hygienist or Assistant Hasn't Arrived?

Step #1: Click on the booked shift date to view the hygienist/assistant's phone number, and call them on their phone.

Step #2: If they don't answer or there is any other issue or problem, Contact Us Via Email at help@tempstars.com or click here! for the fastest response and we'll help your resolve the situation! 

Note:  It helps to write "Emergency" in the Subject line to help us flag urgent support e-mails.

In cases where a hygienist or assistant misses their booked shift or no-show, we will immediately re-post your shift, and we send out an URGENT alert to every available replacement in your area. With over 10,000 hygienists and assistants in our membership, there’s a good chance we will be able to find a replacement for you and save the day.   

Your booked hygienist or assistant's phone number will be available 2 hours before the start of the shift and viewable under the shift details when you tap on the shift date.

Use our In-App Messenger Feature:   Our messenger feature is a great way to send messages to your booked hygienist/assistant.  Just tap on the booked shift date and tap the Messenger icon to send a message.  They will receive it via text message as well as e-mail.  Their reply will be sent to your TempStars app, as well as via your office e-mail.