Welcome to our in-depth guide on the TempStars rating system! As valued members of our community, we want to ensure you have a complete understanding of how our ratings work and why they're crucial to our platform's success.
Why Ratings Matter
At TempStars, we champion transparency and constructive feedback, empowering every member of our community to share their experiences. Our rating system is designed to:
- Provide quality assurance for both dental offices and professionals
- Maintain high standards of professionalism across our platform
- Foster a culture of trust, transparency, and continuous improvement
- Help match great dental offices with fantastic dental professionals
- Ensure the best possible experience for dental offices
Your feedback is invaluable in shaping our community and ensuring that only the most reliable and professional individuals are available for shifts.
Our Bilateral Rating System
TempStars uses a bilateral rating system, meaning both dental offices and professionals rate each other after each shift. This approach:
- Provides a balanced perspective on each working relationship
- Helps maintain high satisfaction levels across the platform
- Allows for monitoring of performance and addressing any immediate concerns
- Contributes to a culture of accountability and quality
This holistic approach to managing our entire membership enhances overall service quality within the TempStars community.
How Our Rating System Works
The rating process is designed to be simple and user-friendly, encouraging maximum participation. Here's a step-by-step breakdown:
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Post-Shift Prompt:
- After a shift is completed, or the next time you log into the TempStars app, you'll receive a prompt to leave a rating.
- You can choose to complete the rating immediately or defer it to a later time.
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Rating Options: You'll be presented with three emojis to rate your shift experience, asking: "How happy would you be to work with them again?"
- 😃 Very Happy (5 stars):
- This means the shift experience was absolutely amazing and the professional was a great match.
- Things went extremely well with little to no improvements needed.
- This rating will designate the professional as one of your "Favourites" for future shifts.
- 🙂 Happy (4.2 stars):
- This indicates the shift experience was "average" and a good match.
- Things ran mostly well, but there were areas that could have been improved.
- 🙁 Unhappy (2 stars):
- This signifies a truly bad experience or poor match.
- This rating prevents that talent from viewing any of your future shifts.
- Providing specific feedback helps us manage these situations promptly.
- 😃 Very Happy (5 stars):
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Written Feedback:
- You have the opportunity to leave detailed written feedback.
- This is your chance to provide context to your rating, mentioning specifics about what went well or areas for improvement.
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Submission:
- Once you've filled out all necessary fields, submit your rating.
- Your feedback will be added to the profiles of both your office and the dental professional, contributing to overall performance metrics on TempStars.
What to Consider When Rating
We strongly advocate for fair and constructive feedback, focusing on the quality of work and professionalism rather than subjective opinions. Here are some key areas to consider when rating a dental professional:
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Punctuality and Adaptability:
- Was the professional on time and able to adapt to your office's workflow?
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Skill Level:
- How well did the professional perform their duties throughout the shift?
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Quality of Work:
- Consider feedback from colleagues and patient experiences.
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Communication and Teamwork:
- How well did the professional communicate and blend in with your existing team?
- Did they contribute effectively to overall team efforts?
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Professional Appearance:
- Was their uniform clean and tidy?
- Did they maintain appropriate professional appearance, including hair and nail styling?
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Skills and Initiative:
- Did they showcase the expertise listed in their TempStars profile?
- Were they willing to go above and beyond when needed?
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Equipment Proficiency:
- How well did they utilize your office's tools and equipment to complete tasks safely and efficiently?
The Impact of Your Ratings
Your ratings play a crucial role in:
- Helping other dental offices choose great professionals to work with
- Assisting dental professionals in improving their skills and performance
- Enabling TempStars to maintain a high-quality, trustworthy platform
- Driving our community forward and enhancing the overall TempStars experience
Handling Serious Concerns
It's important to note that any serious concerns are dealt with immediately by our support team. If you encounter any issues that require urgent attention, please don't hesitate to reach out.
Need Support?
If you need assistance with the rating process, have questions, or want to review your current stats, please contact our support team via your TempStars profile or at help@tempstars.com.
Thank you for being an essential part of the TempStars community. Your feedback is invaluable in creating a better, more reliable platform for everyone who depends on our service. Remember, every rating you give helps us create a better, more reliable platform for all those who depend on our service. Happy rating!
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