What is "Paid Time" and what is "Unpaid Time"

Accurate invoicing is crucial for ensuring you're compensated fairly for your work through TempStars. This comprehensive guide will help you understand how to properly account for paid and unpaid time when creating your invoices.

General Invoicing Principles

When creating your invoice, always use the posted "ARRIVAL TIME" and "END TIME" from your booking as your default start and end times. This ensures consistency and clarity for both you and the dental office.

Important Note: These times should only be altered if:

1. The office specifically asked you to arrive earlier, or
2. The office gave you explicit approval to stay past the end time and invoice for it.

Key Terms in Invoicing

1. Paid Time

"Paid time" typically includes:

• The period from the scheduled "Arrival Time" to the posted "End Time" of the shift
• Most "down time" during the day
• Time during patient cancellations within the actual day

Critical Note on Late Arrivals: If you arrive late to a shift, you must adjust your invoice to reflect your actual arrival time, not the posted "ARRIVAL TIME". You will not be paid for time you weren't present due to late arrival.

2. Unpaid Time

"Unpaid time" typically refers to your lunch break. This should be deducted from your total hours worked.

3. Special Situations: End-of-Day Cancellations

In rare cases where cancellations occur at the end of your shift, TempStars allows members to invoice for 50% of the changed time. Here's how it works:

• Calculate the difference between your actual end time and the posted booking end time
• Invoice for 50% of this difference

Example:

• Posted "End Time": 5:00 PM
• Actual end time due to cancellations: 3:00 PM
• Difference: 2 hours
• Billable time: 1 hour (50% of 2 hours)
• On your invoice, you would enter an "End Time" of 4:00 PM

Special Considerations

Offices with Different Policies

Some dental offices may have policies that differ from the standard practice:

• Some offices do not pay for downtime or cancellations during the day
• These exceptions will be clearly noted PRIOR to you submitting your offer

Important: Always read all shift details carefully before submitting an offer to work. This ensures you're fully aware of the specific payment policies for each shift.

Creating Accurate Invoices

1. Always use the posted "ARRIVAL TIME" and "END TIME" as your default
2. Adjust for any approved early arrivals or late departures
3. Deduct your unpaid lunch break
4. Account for any end-of-day cancellations using the 50% rule
5. Double-check all times and calculations before submitting

Need Assistance?

If you have any questions or need help creating your invoice, don't hesitate to contact our Support Team. They're here to assist you and can walk you through the process of creating an invoice with the correct times.

Why Accurate Invoicing Matters

Submitting accurate invoices is crucial for several reasons:

1. It ensures you're paid fairly for your time worked
2. It maintains a professional relationship with dental offices
3. It prevents payment delays or confusion
4. It helps TempStars maintain a transparent and efficient platform

Remember, accurate invoicing benefits everyone involved and contributes to a smooth, professional experience for all TempStars users.