Let's go through these steps here and see what might be happening with your account. It may be something that can be easily be fixed by you!
There could be a few things going on if you are not able to see shifts or see any green colour on your home calendar.
If the following steps are not helpful you may need to contact us for further information:)
We actively work on changes and updates to our systems to improve the service we provide you:)
So this could simply be a case of having to update your device and the APP to get things going again.
Step # 1 Log out of the everything on your device
Step # 2 Go to settings and clear the cache/history on your browser and systems
Step # 3 Delete and re-install the app
Step # 4 log back into your account
That should get you going again and depending on the device you are on you may need to review this article on Glitches
As you know, we've made changes to our membership and the process of reviewing each members track record and history. Hannah helps daily to review all this data:)
On a daily basis, every account is checked for feedback and reliability and based on that information your status can change.
Members status's can be Active, deactivated, Pro, Elite, or temporarily limited
If you complete a shift, if you receive any type of feedback, or if you cancel a shift, these will affect your status positively or negatively.
> So if you've recently canceled a shift, your account is possibly blocked and does not allow you to view shifts.
If you've not messaged our support team as to what happened or why you cancelled then that is a good idea to do and to keep us in the loop!
We take booking commitments seriously and we understand that things can happen and keeping us updated before cancellations happen can prevent these account blocks from happening:)
If you need further help to find out details on your status contact us here
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