TempStars temps have a reputation of dependability and excellence. Our cancellation rate is only ~1%, so it’s rare for a hygienist or assistant to cancel. As for a “no-show”, this rate is much below 1%.
But if a cancellation does occur: you receive a notification via e-mail and text notification (if you have the app). TempStars is also notified right away by text message and e-mail. The job is automatically re-posted to the system, an urgent notice is immediately sent out to all available hygienists/assistants and followed up personally to all available temps through our Member Support team.
Any temp who cancels a booked shift is penalized by being blocked from viewing any Available Jobs for a period of time. A second occurrence results in them being removed from TempStars. The extreme seriousness of booking shifts is very clearly emphasized to all hygienists/assistants, not only when they sign up but every time they book a shift.
So while cancellations are a reality in all temping situations and does happen rarely, it’s taken seriously, managed swiftly and everything possible is done to find a replacement as quickly as possible.