If you arrive at your shift and the office is closed
Step #1: Check your shift and start time. Check for any messages or emails from the office,
Step #2: Call the contact person or office. Check the office website for contact info or in your app account. Go to calendar, click on "shift date" and info should come up
Step #3: If you still cannot get a hold of anyone Contact Us Here Put “Office Closed” in the Subject line so we can quickly flag it and get back to you.
Someone will email or call you ASAP.
And we will contact the office and find out what is going on. Don’t worry, the office probably just mistakenly started the shift a bit sooner than they meant to.
- As long as you stay and wait, you'll earn your hourly rate from the posted "Arrival Time" for the shift.
- If the office made a mistake and they actually don't need you that day, you're entitled to pay according to our Short Notice cancellation policy.
- If you leave the office without getting any confirmation that it was a mistake on their part, or when they will arrive to re-open the office, you don't earn your hourly rate for any part of that shift.
TempStars Tip: Grab a coffee and just wait a few minutes. You will be able to invoice from the shift Arrival Time when completing your invoice so not to worry!