Tempstars Recent App Release - Features, Updates, Changes, and More!

There is so much excitement for this release! We are introducing the insta-book feature. If you have Pro or Elite status as a hygienist or assistant, you will now have the ability to instantly book a shift (meaning, you won't need to send in an offer and wait) for shifts offices have specified they would like instantly booked! 

When you are browsing shifts, you will see an "Insta-book" symbol beside some of them offered at the office's suggested rate. If that rate is acceptable for you, you can instantly book yourself into that shift and skip the wait time of sending in an offer! 

Note: Before instantly booking yourself into any shift, be absolutely sure you can work it. Any cancellations will be handled as normal. 

If you wish to offer a different rate, just submit an offer as normal and wait for a response from the office. 

As always, please be generous with your feedback so we can ensure we are making the right and most beneficial changes to help our community :pray::skin-tone-3: 

 

This release was focused on the backend and included tweaks and changes to make the system work faster and smoother. We also tweaked some of the pop-ups for new members to better portray our membership values. 

On the office side, we removed the "Paid" toggle as we were getting a lot of feedback from offices that it wasn't helpful, so now it is removed for a cleaner and simpler look. 

 

A big initiative with this release was we started a New Member promotion. As a new member (started May 3rd 2021 and going forward) if you complete 3 shifts within 30days of the day you signed up, we will send you a $25 dollar amazon gift card. You can see and keep track of your progress and the promotion in your My Stats page.

In this update we also introduced the Endorsement Feature. After a shift is completed, the hygienist or assistant can now endorse that office as having adequate COVID PPE at their office. If the hygienist/assistant does endorse the office, this endorsement tag will show on that office's future shifts so other hygienists/assistants can see. Through many discovery calls with our members, we understood that it was nerve-racking to go into new offices or offices that you didn't know, so now with this endorsement feature you can have confidence going into offices knowing other TempStars members have endorsed it. 

 

This release included a lot of wording changes to make policies, functions, features, etc more clear for our members.

We also added a second option for e-transfers, so now hygienists or assistants can enter in a phone number or alternate e-transfer email for payment. Additionally, we added a 3 attempt limit on verifying a phone number. After a 3rd wrong attempt, the member is asked to email our Support Team for help.

 

This was used as a clean-up release and we tweaked how the Dental Assistant 1 & 2 position show on the confirmation page and offer page, so now it more clearly states their position. 

We also included backend tweaks to make the system work smoother and cleaner.

 

This was a quick turn around release to fix the hiccup in the PPE flow. In 3.8, when an office was posting a shift for a Non-Aerosol Procedure, the hygienist wasn’t seeing the PPE the office selected as providing for the shift. With the 3.8.1 release, the hygienist can now see what the office is providing for those shifts. 

We also cleaned up the action of Saving information in the profile section, for a hygienist and dental assistant on the iOS app.

 

Through discovery calls, we heard your concerns about when you favourite an office, it favourites all their locations instead of just the one. In this release, we tweaked the system so that now when you favourite or block an office, you only do it for that location! We made the same update for the office

We made a few UI/UX tweaks to make the look of the app cleaner and more visually appealing as well as some backend changes to strength and ensure the app is glitch free. 

In this release, we added the ability to enter in your e-transfer email for Pay Now payments. We also added in a one time Steri Centre pop-up that asks hygienists and dental assistants to agree  (before sending in an offer) that doing sterilization duties are an expected part of their job and offices have a right to ask them to perform those duties. Through discovery calls we understood that this was a point of tension, so for more transparency we added that pop-up confirmation. 

As well, when a member cancels a shift, instead of them being blocked for two weeks multiplied by the number of cancellations, we changed it to two weeks no matter how many cancellations. Of course, if you show a pattern of cancellations your account will be removed.

 

Big changes in this release! For months we have been working towards launching our Pro and Elite membership program! If you gain Pro or Elite status, you are in the top 25th percentile of our membership, which contains thousands of members - that's an amazing accomplishment! To gain Pro or Elite status, you need to 

- complete a minimum amount of shifts

- keep all your shift commitments

- get great feedback after completed shifts 

It's that easy! We also re-designed the My Stats page so that members can see their status (Active, Pro or Elite) and see what steps they need to take to get to the next active status. They will be able to see how many Very Happy and Happy reviews they have, how many more shifts with positive feedback they need, and how many more shifts they need to complete.

 

Additionally, we included a mobile phone verification to our hygienist and dental assistant member side. When they first log in after this release, they will be requested to verify their phone number. They must do this before they can submit an offer which will ensure we have accurate information in our database as well as cut down on duplicate accounts. 

 

This release was used as clean up from the previous release (3.6 in 2020) and we added a coach overlay to bring attention to the legend for Available Shifts.